Course Overview
Problem-Solving Skills focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.
Prerequisites
No prerequisites.
What You Will Learn
- 01Problem-Solving Basics
- Identify Problem-Solving Opportunities
- Determine a Problem-Solving Approach
- 02Corporate Problem Solving
- Develop Traits of Problem Solvers
- Utilize Problem-Solving Cultures
- Overview of the Problem-Solving Process
- 03Identifying and Analyzing Problems
- Identify the Problem
- Analyze the Problem
- 04Committing to a Solution
- Generate Solution Options
- Choose the Best Solution
- 05Solving the Problem
- Sell Your Solution
- Implement the Chosen Solution
- Evaluate the Implemented Solution
- 06Problem-Solving Teams
- Build Positive Group Dynamics
- Lead a Problem-Solving Team
Included With The Course
- Professional textbook (physical and digital)
- Unused copy of any files referenced throughout the textbook.
- Certificate of completion signed by the instructor.
Associated Certifications
Not applicable.
Frequently Asked Questions
We understand that you may have questions, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority, and we’re committed to making sure you have all the information necessary for a seamless experience.
No. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks.