Course Overview
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
Prerequisites
No prerequisites.
What You Will Learn
- 01Recognizing the Impact of Conflict
- Identify Your Personal Reaction to Conflict
- Develop a Healthy Attitude Toward Conflict
- 02Analyzing Conflict
- Assess the Situation
- Identify the Source of the Conflict
- 03Dealing with Conflict
- Listen Actively
- Communicate Effectively
- Respond to Negative Tactics
- Avoid Conflict Escalation
- 04Resolving Conflict
- Evaluate Approaches to Conflict Resolution
- Determine the Best Solution
- Implement an Action Plan
Included With The Course
- Professional textbook (physical and digital)
- Unused copy of any files referenced throughout the textbook.
- Certificate of completion signed by the instructor.
Associated Certifications
Not applicable.
Frequently Asked Questions
We understand that you may have questions, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority, and we’re committed to making sure you have all the information necessary for a seamless experience.
No. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks.