Course Overview
It was once believed that intelligence was the metric that would determine a person’s success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you’ll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you’ll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
Prerequisites
No prerequisites.
What You Will Learn
- 01Recognizing the Benefits of Emotional Intelligence
- Define Emotional Intelligence
- Recognize EQ’s Impact on Work Experience
- 02Increasing Your Personal Emotional Intelligence in the Workplace
- Develop Your Level of Self-Awareness
- Develop Your Self-Regulation Skills
- Develop Your Motivation
- 03Increasing Your Social Emotional Intelligence in the Workplace
- Develop Your Empathy
- Develop Your Social Skills
- 04Practicing Emotional Intelligence in the Workplace
- Practice Emotionally Intelligent Leadership
- Build an Emotionally Intelligent Team
- Manage Change
- Manage Conflict
- Coach for Performance
Included With The Course
- Professional textbook (physical and digital)
- Unused copy of any files referenced throughout the textbook.
- Certificate of completion signed by the instructor.
Associated Certifications
Not applicable.
Frequently Asked Questions
We understand that you may have questions, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority, and we’re committed to making sure you have all the information necessary for a seamless experience.
No. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks.