BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Black Atlas Training - ECPv6.18.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://blackatlastraining.com
X-WR-CALDESC:Events for Black Atlas Training
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Regina
BEGIN:STANDARD
TZOFFSETFROM:-0600
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260515T083000
DTEND;TZID=America/Regina:20260515T163000
DTSTAMP:20260326T182217Z
CREATED:20260326T182034Z
LAST-MODIFIED:20260326T182217Z
UID:10000095-1778833800-1778862600@blackatlastraining.com
SUMMARY:Microsoft SharePoint: Site Basics
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-15-microsoft-sharepoint-site-basics/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft SharePoint: Site Basics,Technical
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260519T083000
DTEND;TZID=America/Regina:20260519T163000
DTSTAMP:20260403T185813Z
CREATED:20260403T185705Z
LAST-MODIFIED:20260403T185813Z
UID:10000106-1779179400-1779208200@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-19-microsoft-365-for-business-online-overview/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft 365 For Business: Online Overview,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260520T083000
DTEND;TZID=America/Regina:20260521T163000
DTSTAMP:20260911T232040Z
CREATED:20260304T053447Z
LAST-MODIFIED:20260911T232040Z
UID:10000088-1779265800-1779381000@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-20-microsoft-project-professional/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:~ Private Course,Microsoft Project Professional,Project Management
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260522T083000
DTEND;TZID=America/Regina:20260522T120000
DTSTAMP:20260515T210536Z
CREATED:20260515T210442Z
LAST-MODIFIED:20260515T210536Z
UID:10000146-1779438600-1779451200@blackatlastraining.com
SUMMARY:Microsoft Planner
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-22-microsoft-planner/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Office,Microsoft Planner
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260522T130000
DTEND;TZID=America/Regina:20260522T163000
DTSTAMP:20260909T174220Z
CREATED:20260403T191054Z
LAST-MODIFIED:20260909T174220Z
UID:10000108-1779454800-1779467400@blackatlastraining.com
SUMMARY:CyberSAFE
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-22-cybersafe/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:CyberSAFE,Cybersecurity
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260525T083000
DTEND;TZID=America/Regina:20260525T163000
DTSTAMP:20260403T183647Z
CREATED:20260403T183406Z
LAST-MODIFIED:20260403T183647Z
UID:10000103-1779697800-1779726600@blackatlastraining.com
SUMMARY:Adobe Illustrator: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-05-25-adobe-illustrator-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Illustrator: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260526T083000
DTEND;TZID=America/Regina:20260526T163000
DTSTAMP:20260403T192225Z
CREATED:20251119T041634Z
LAST-MODIFIED:20260403T192225Z
UID:10000037-1779784200-1779813000@blackatlastraining.com
SUMMARY:Microsoft Word: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-26-microsoft-word-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260527T083000
DTEND;TZID=America/Regina:20260527T163000
DTSTAMP:20260403T192515Z
CREATED:20260105T125613Z
LAST-MODIFIED:20260403T192515Z
UID:10000058-1779870600-1779899400@blackatlastraining.com
SUMMARY:Microsoft Word: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-05-27-microsoft-word-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260528T083000
DTEND;TZID=America/Regina:20260528T163000
DTSTAMP:20260326T185200Z
CREATED:20260326T185002Z
LAST-MODIFIED:20260326T185200Z
UID:10000097-1779957000-1779985800@blackatlastraining.com
SUMMARY:Effective Business Writing
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-28-effective-business-writing/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Effective Business Writing,Professional Development
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260529T083000
DTEND;TZID=America/Regina:20260529T120000
DTSTAMP:20260403T192738Z
CREATED:20260119T043308Z
LAST-MODIFIED:20260403T192738Z
UID:10000062-1780043400-1780056000@blackatlastraining.com
SUMMARY:Microsoft Excel: Data Analysis with Power Pivot
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-05-29-microsoft-excel-data-analysis-with-power-pivot/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Data Analysis with Power Pivot,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260601T083000
DTEND;TZID=America/Regina:20260601T163000
DTSTAMP:20260404T181819Z
CREATED:20260404T181713Z
LAST-MODIFIED:20260404T181819Z
UID:10000114-1780302600-1780331400@blackatlastraining.com
SUMMARY:Microsoft OneNote: Application Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-01-microsoft-onenote-application-overview/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft OneNote: Application Overview
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260602T083000
DTEND;TZID=America/Regina:20260602T163000
DTSTAMP:20260417T061206Z
CREATED:20260417T061039Z
LAST-MODIFIED:20260417T061206Z
UID:10000124-1780389000-1780417800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-02-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260603T083000
DTEND;TZID=America/Regina:20260604T163000
DTSTAMP:20260911T232024Z
CREATED:20260304T053706Z
LAST-MODIFIED:20260911T232024Z
UID:10000089-1780475400-1780590600@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-03-microsoft-project-professional/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:~ Private Course,Microsoft Project Professional,Project Management
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260605T083000
DTEND;TZID=America/Regina:20260605T120000
DTSTAMP:20260417T055911Z
CREATED:20260417T055808Z
LAST-MODIFIED:20260417T055911Z
UID:10000123-1780648200-1780660800@blackatlastraining.com
SUMMARY:Microsoft Teams: Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-05-microsoft-teams-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Teams: Essentials
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260608T083000
DTEND;TZID=America/Regina:20260608T163000
DTSTAMP:20260417T054714Z
CREATED:20260417T053954Z
LAST-MODIFIED:20260417T054714Z
UID:10000120-1780907400-1780936200@blackatlastraining.com
SUMMARY:Microsoft PowerPoint: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-08-microsoft-powerpoint-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft PowerPoint: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260609T083000
DTEND;TZID=America/Regina:20260609T163000
DTSTAMP:20260417T054758Z
CREATED:20260417T054254Z
LAST-MODIFIED:20260417T054758Z
UID:10000121-1780993800-1781022600@blackatlastraining.com
SUMMARY:Microsoft PowerPoint: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-09-microsoft-powerpoint-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft PowerPoint: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260610T113000
DTEND;TZID=America/Regina:20260610T130000
DTSTAMP:20260909T231232Z
CREATED:20260427T041841Z
LAST-MODIFIED:20260909T231232Z
UID:10000125-1781091000-1781096400@blackatlastraining.com
SUMMARY:Creating Harassment-Free Saskatchewan Workplaces: Employer Training
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-10-creating-harassment-free-saskatchewan-workplaces-employer-training/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Creating Harassment-Free Saskatchewan Workplaces: Employer Training,Partnerships,Professional Development
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260611T083000
DTEND;TZID=America/Regina:20260611T163000
DTSTAMP:20260427T055926Z
CREATED:20260417T055055Z
LAST-MODIFIED:20260427T055926Z
UID:10000122-1781166600-1781195400@blackatlastraining.com
SUMMARY:Facilitating Meetings Effectively
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-11-facilitating-meetings-effectively/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Facilitating Meetings Effectively,Professional Development
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260612T083000
DTEND;TZID=America/Regina:20260612T163000
DTSTAMP:20260417T054554Z
CREATED:20260404T164838Z
LAST-MODIFIED:20260417T054554Z
UID:10000112-1781253000-1781281800@blackatlastraining.com
SUMMARY:Adobe Photoshop: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-12-adobe-photoshop-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Photoshop: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260615T083000
DTEND;TZID=America/Regina:20260615T163000
DTSTAMP:20260404T163813Z
CREATED:20260404T163711Z
LAST-MODIFIED:20260404T163813Z
UID:10000109-1781512200-1781541000@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-15-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260616T083000
DTEND;TZID=America/Regina:20260616T163000
DTSTAMP:20260404T164127Z
CREATED:20260404T163915Z
LAST-MODIFIED:20260404T164127Z
UID:10000110-1781598600-1781627400@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-16-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260617T083000
DTEND;TZID=America/Regina:20260617T163000
DTSTAMP:20260404T164252Z
CREATED:20260404T164041Z
LAST-MODIFIED:20260404T164252Z
UID:10000111-1781685000-1781713800@blackatlastraining.com
SUMMARY:Microsoft Excel: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-17-microsoft-excel-advanced/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Advanced,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260618T083000
DTEND;TZID=America/Regina:20260619T163000
DTSTAMP:20260911T231948Z
CREATED:20260403T182527Z
LAST-MODIFIED:20260911T231948Z
UID:10000100-1781771400-1781886600@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-18-microsoft-project-professional/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Project Professional,Project Management
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260622T083000
DTEND;TZID=America/Regina:20260622T163000
DTSTAMP:20260404T165205Z
CREATED:20260404T165009Z
LAST-MODIFIED:20260404T165205Z
UID:10000113-1782117000-1782145800@blackatlastraining.com
SUMMARY:Adobe Photoshop: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-22-adobe-photoshop-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Photoshop: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260623T083000
DTEND;TZID=America/Regina:20260623T163000
DTSTAMP:20260414T140448Z
CREATED:20260414T140330Z
LAST-MODIFIED:20260414T140448Z
UID:10000117-1782203400-1782232200@blackatlastraining.com
SUMMARY:Microsoft Word: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-23-microsoft-word-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260624T090000
DTEND;TZID=America/Regina:20260624T160000
DTSTAMP:20260916T223445Z
CREATED:20260327T134936Z
LAST-MODIFIED:20260916T223445Z
UID:10000098-1782291600-1782316800@blackatlastraining.com
SUMMARY:Supporting Survivors of Sexualized Violence Training™
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-24-supporting-survivors-of-sexualized-violence-training/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Partnerships,Professional Development,Supporting Survivors of Sexualized Violence Training
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260625T083000
DTEND;TZID=America/Regina:20260625T163000
DTSTAMP:20260414T141038Z
CREATED:20260414T140654Z
LAST-MODIFIED:20260414T141038Z
UID:10000118-1782376200-1782405000@blackatlastraining.com
SUMMARY:Microsoft Word: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-25-microsoft-word-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260626T083000
DTEND;TZID=America/Regina:20260626T163000
DTSTAMP:20260414T141333Z
CREATED:20260414T141149Z
LAST-MODIFIED:20260414T141333Z
UID:10000119-1782462600-1782491400@blackatlastraining.com
SUMMARY:Microsoft Word: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-26-microsoft-word-advanced/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Advanced
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260629T083000
DTEND;TZID=America/Regina:20260629T163000
DTSTAMP:20260408T190252Z
CREATED:20260309T211410Z
LAST-MODIFIED:20260408T190252Z
UID:10000090-1782721800-1782750600@blackatlastraining.com
SUMMARY:Adobe InDesign: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-06-29-adobe-indesign-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe InDesign: Intermediate
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260702T083000
DTEND;TZID=America/Regina:20260702T120000
DTSTAMP:20260515T202437Z
CREATED:20260515T202305Z
LAST-MODIFIED:20260515T202437Z
UID:10000145-1782981000-1782993600@blackatlastraining.com
SUMMARY:Microsoft Teams: Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-07-02-microsoft-teams-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Teams: Essentials
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
END:VCALENDAR