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BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260417T083000
DTEND;TZID=America/Regina:20260417T163000
DTSTAMP:20260309T214117Z
CREATED:20260301T162015Z
LAST-MODIFIED:20260309T214117Z
UID:10000078-1776414600-1776443400@blackatlastraining.com
SUMMARY:Microsoft Access: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-17-microsoft-access-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Access: Intermediate,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260416T083000
DTEND;TZID=America/Regina:20260416T163000
DTSTAMP:20260220T170947Z
CREATED:20260105T052300Z
LAST-MODIFIED:20260220T170947Z
UID:10000056-1776328200-1776357000@blackatlastraining.com
SUMMARY:Developing Yourself As A Leader
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-16-developing-yourself-as-a-leader/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Developing Yourself as a Leader,Professional Development
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260415T083000
DTEND;TZID=America/Regina:20260415T163000
DTSTAMP:20260309T213911Z
CREATED:20260301T163158Z
LAST-MODIFIED:20260309T213911Z
UID:10000082-1776241800-1776270600@blackatlastraining.com
SUMMARY:Microsoft Excel: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-15-microsoft-excel-advanced/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Advanced,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260414T083000
DTEND;TZID=America/Regina:20260414T163000
DTSTAMP:20260309T213643Z
CREATED:20260301T162924Z
LAST-MODIFIED:20260309T213643Z
UID:10000081-1776155400-1776184200@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-14-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260413T083000
DTEND;TZID=America/Regina:20260413T163000
DTSTAMP:20260309T213428Z
CREATED:20260301T162657Z
LAST-MODIFIED:20260309T213428Z
UID:10000080-1776069000-1776097800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-13-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260410T083000
DTEND;TZID=America/Regina:20260410T163000
DTSTAMP:20260309T213334Z
CREATED:20260301T161615Z
LAST-MODIFIED:20260309T213334Z
UID:10000077-1775809800-1775838600@blackatlastraining.com
SUMMARY:Microsoft Access: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-10-microsoft-access-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Access: Novice,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260409T083000
DTEND;TZID=America/Regina:20260409T163000
DTSTAMP:20260309T213206Z
CREATED:20260301T165243Z
LAST-MODIFIED:20260309T213206Z
UID:10000083-1775723400-1775752200@blackatlastraining.com
SUMMARY:Adobe InDesign: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-09-adobe-indesign-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe InDesign: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260407T083000
DTEND;TZID=America/Regina:20260408T163000
DTSTAMP:20260911T232058Z
CREATED:20260216T233450Z
LAST-MODIFIED:20260911T232058Z
UID:10000071-1775550600-1775665800@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-07-microsoft-project-professional/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Project Professional,Project Management
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260402T083000
DTEND;TZID=America/Regina:20260402T163000
DTSTAMP:20260302T223648Z
CREATED:20260105T125245Z
LAST-MODIFIED:20260302T223648Z
UID:10000057-1775118600-1775147400@blackatlastraining.com
SUMMARY:Microsoft Word: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-02-microsoft-word-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Word: Novice
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260401T083000
DTEND;TZID=America/Regina:20260401T120000
DTSTAMP:20260909T174237Z
CREATED:20260325T230743Z
LAST-MODIFIED:20260909T174237Z
UID:10000091-1775032200-1775044800@blackatlastraining.com
SUMMARY:CyberSAFE
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-04-01-cybersafe/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:~ Private Course,CyberSAFE,Cybersecurity
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260331T083000
DTEND;TZID=America/Regina:20260331T163000
DTSTAMP:20260304T054506Z
CREATED:20260218T041941Z
LAST-MODIFIED:20260304T054506Z
UID:10000074-1774945800-1774974600@blackatlastraining.com
SUMMARY:Emotional Intelligence
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-31-emotional-intelligence/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:~ Private Course,Emotional Intelligence,Professional Development
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260330T130000
DTEND;TZID=America/Regina:20260330T163000
DTSTAMP:20260909T174144Z
CREATED:20260227T234243Z
LAST-MODIFIED:20260909T174144Z
UID:10000076-1774875600-1774888200@blackatlastraining.com
SUMMARY:CyberSAFE
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-30-cybersafe/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:CyberSAFE,Cybersecurity
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260330T083000
DTEND;TZID=America/Regina:20260330T120000
DTSTAMP:20260309T212309Z
CREATED:20260227T234347Z
LAST-MODIFIED:20260309T212309Z
UID:10000075-1774859400-1774872000@blackatlastraining.com
SUMMARY:Microsoft Excel: Data Analysis With PivotTables
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-30-microsoft-excel-data-analysis-with-pivottables/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Data Analysis With PivotTables,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260327T083000
DTEND;TZID=America/Regina:20260327T163000
DTSTAMP:20260217T233940Z
CREATED:20251119T040430Z
LAST-MODIFIED:20260217T233940Z
UID:10000035-1774600200-1774629000@blackatlastraining.com
SUMMARY:Microsoft Excel: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-27-microsoft-excel-advanced/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Advanced,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260326T083000
DTEND;TZID=America/Regina:20260326T163000
DTSTAMP:20260217T233656Z
CREATED:20260105T165056Z
LAST-MODIFIED:20260217T233656Z
UID:10000060-1774513800-1774542600@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-26-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260325T083000
DTEND;TZID=America/Regina:20260325T163000
DTSTAMP:20260217T233747Z
CREATED:20260105T164639Z
LAST-MODIFIED:20260217T233747Z
UID:10000059-1774427400-1774456200@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-25-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260324T083000
DTEND;TZID=America/Regina:20260324T163000
DTSTAMP:20260304T054525Z
CREATED:20260216T213846Z
LAST-MODIFIED:20260304T054525Z
UID:10000070-1774341000-1774369800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-24-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
ORGANIZER;CN="Black Atlas Training":MAILTO:hello@blackatlastraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260323T083000
DTEND;TZID=America/Regina:20260323T163000
DTSTAMP:20260216T213742Z
CREATED:20260216T213645Z
LAST-MODIFIED:20260216T213742Z
UID:10000069-1774254600-1774283400@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-23-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260320T083000
DTEND;TZID=America/Regina:20260320T163000
DTSTAMP:20260119T045705Z
CREATED:20260119T045536Z
LAST-MODIFIED:20260119T045705Z
UID:10000066-1773995400-1774024200@blackatlastraining.com
SUMMARY:Adobe Photoshop: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-03-20-adobe-photoshop-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Photoshop: Intermediate
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260319T083000
DTEND;TZID=America/Regina:20260319T163000
DTSTAMP:20260105T052118Z
CREATED:20260105T051938Z
LAST-MODIFIED:20260105T052118Z
UID:10000055-1773909000-1773937800@blackatlastraining.com
SUMMARY:Managing Conflict
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-19-managing-conflict/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Managing Conflict,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260318T083000
DTEND;TZID=America/Regina:20260318T163000
DTSTAMP:20260116T173752Z
CREATED:20260116T173603Z
LAST-MODIFIED:20260116T173752Z
UID:10000061-1773822600-1773851400@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-18-microsoft-365-for-business-online-overview/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft 365 For Business: Online Overview,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260317T090000
DTEND;TZID=America/Regina:20260317T160000
DTSTAMP:20251231T012841Z
CREATED:20251212T182743Z
LAST-MODIFIED:20251231T012841Z
UID:10000043-1773738000-1773763200@blackatlastraining.com
SUMMARY:Supporting Survivors of Sexualized Violence Training™
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-17-supporting-survivors-of-sexualized-violence-training/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Partnerships,Professional Development,Supporting Survivors of Sexualized Violence Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260316T083000
DTEND;TZID=America/Regina:20260316T163000
DTSTAMP:20260209T203015Z
CREATED:20260209T202345Z
LAST-MODIFIED:20260209T203015Z
UID:10000067-1773649800-1773678600@blackatlastraining.com
SUMMARY:Microsoft SharePoint: Site Basics
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-16-microsoft-sharepoint-site-basics/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft SharePoint: Site Basics,Technical
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260313T083000
DTEND;TZID=America/Regina:20260313T163000
DTSTAMP:20260119T045339Z
CREATED:20260119T045210Z
LAST-MODIFIED:20260119T045339Z
UID:10000065-1773390600-1773419400@blackatlastraining.com
SUMMARY:Adobe Photoshop: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-13-adobe-photoshop-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Photoshop: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260312T083000
DTEND;TZID=America/Regina:20260312T163000
DTSTAMP:20260105T051746Z
CREATED:20260105T051631Z
LAST-MODIFIED:20260105T051746Z
UID:10000054-1773304200-1773333000@blackatlastraining.com
SUMMARY:Grammar Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-12-grammar-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Grammar Essentials,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260311T083000
DTEND;TZID=America/Regina:20260311T163000
DTSTAMP:20260217T234524Z
CREATED:20241231T063639Z
LAST-MODIFIED:20260217T234524Z
UID:10000001-1773217800-1773246600@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-11-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260310T083000
DTEND;TZID=America/Regina:20260310T163000
DTSTAMP:20260217T234616Z
CREATED:20250805T045336Z
LAST-MODIFIED:20260217T234616Z
UID:10000005-1773131400-1773160200@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-10-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260309T083000
DTEND;TZID=America/Regina:20260309T163000
DTSTAMP:20260217T234849Z
CREATED:20260217T234756Z
LAST-MODIFIED:20260217T234849Z
UID:10000073-1773045000-1773073800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-09-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260306T083000
DTEND;TZID=America/Regina:20260306T120000
DTSTAMP:20260209T164029Z
CREATED:20260119T044711Z
LAST-MODIFIED:20260209T164029Z
UID:10000064-1772785800-1772798400@blackatlastraining.com
SUMMARY:Microsoft Teams: Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-06-microsoft-teams-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Teams: Essentials
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260305T083000
DTEND;TZID=America/Regina:20260305T163000
DTSTAMP:20260105T051430Z
CREATED:20260105T051309Z
LAST-MODIFIED:20260105T051430Z
UID:10000053-1772699400-1772728200@blackatlastraining.com
SUMMARY:Practical Leadership
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-03-05-practical-leadership/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Practical Leadership,Professional Development
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