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BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260318T083000
DTEND;TZID=America/Regina:20260318T163000
DTSTAMP:20260116T173752Z
CREATED:20260116T173603Z
LAST-MODIFIED:20260116T173752Z
UID:10000061-1773822600-1773851400@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-18-microsoft-365-for-business-online-overview/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft 365 For Business: Online Overview,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260317T090000
DTEND;TZID=America/Regina:20260317T160000
DTSTAMP:20251231T012841Z
CREATED:20251212T182743Z
LAST-MODIFIED:20251231T012841Z
UID:10000043-1773738000-1773763200@blackatlastraining.com
SUMMARY:Supporting Survivors of Sexualized Violence Training™
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-17-supporting-survivors-of-sexualized-violence-training/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Partnerships,Professional Development,Supporting Survivors of Sexualized Violence Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260316T083000
DTEND;TZID=America/Regina:20260316T163000
DTSTAMP:20260209T203015Z
CREATED:20260209T202345Z
LAST-MODIFIED:20260209T203015Z
UID:10000067-1773649800-1773678600@blackatlastraining.com
SUMMARY:Microsoft SharePoint: Site Basics
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-16-microsoft-sharepoint-site-basics/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft SharePoint: Site Basics,Technical
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260313T083000
DTEND;TZID=America/Regina:20260313T163000
DTSTAMP:20260119T045339Z
CREATED:20260119T045210Z
LAST-MODIFIED:20260119T045339Z
UID:10000065-1773390600-1773419400@blackatlastraining.com
SUMMARY:Adobe Photoshop: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-13-adobe-photoshop-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Photoshop: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260312T083000
DTEND;TZID=America/Regina:20260312T163000
DTSTAMP:20260105T051746Z
CREATED:20260105T051631Z
LAST-MODIFIED:20260105T051746Z
UID:10000054-1773304200-1773333000@blackatlastraining.com
SUMMARY:Grammar Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-12-grammar-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Grammar Essentials,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260311T083000
DTEND;TZID=America/Regina:20260311T163000
DTSTAMP:20260217T234524Z
CREATED:20241231T063639Z
LAST-MODIFIED:20260217T234524Z
UID:10000001-1773217800-1773246600@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-11-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260310T083000
DTEND;TZID=America/Regina:20260310T163000
DTSTAMP:20260217T234616Z
CREATED:20250805T045336Z
LAST-MODIFIED:20260217T234616Z
UID:10000005-1773131400-1773160200@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-10-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260309T083000
DTEND;TZID=America/Regina:20260309T163000
DTSTAMP:20260217T234849Z
CREATED:20260217T234756Z
LAST-MODIFIED:20260217T234849Z
UID:10000073-1773045000-1773073800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-09-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260306T083000
DTEND;TZID=America/Regina:20260306T120000
DTSTAMP:20260209T164029Z
CREATED:20260119T044711Z
LAST-MODIFIED:20260209T164029Z
UID:10000064-1772785800-1772798400@blackatlastraining.com
SUMMARY:Microsoft Teams: Essentials
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-06-microsoft-teams-essentials/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft Teams: Essentials
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260305T083000
DTEND;TZID=America/Regina:20260305T163000
DTSTAMP:20260105T051430Z
CREATED:20260105T051309Z
LAST-MODIFIED:20260105T051430Z
UID:10000053-1772699400-1772728200@blackatlastraining.com
SUMMARY:Practical Leadership
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-03-05-practical-leadership/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Practical Leadership,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260303T083000
DTEND;TZID=America/Regina:20260303T163000
DTSTAMP:20260119T044254Z
CREATED:20260119T044055Z
LAST-MODIFIED:20260119T044254Z
UID:10000063-1772526600-1772555400@blackatlastraining.com
SUMMARY:Microsoft OneNote: Application Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-03-03-microsoft-onenote-application-overview/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft OneNote: Application Overview
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260227T130000
DTEND;TZID=America/Regina:20260227T163000
DTSTAMP:20260909T174141Z
CREATED:20251116T030817Z
LAST-MODIFIED:20260909T174141Z
UID:10000028-1772197200-1772209800@blackatlastraining.com
SUMMARY:CyberSAFE
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-27-cybersafe/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:CyberSAFE,Cybersecurity
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260227T083000
DTEND;TZID=America/Regina:20260227T120000
DTSTAMP:20260119T043339Z
CREATED:20251116T032124Z
LAST-MODIFIED:20260119T043339Z
UID:10000029-1772181000-1772193600@blackatlastraining.com
SUMMARY:Microsoft Excel: Data Analysis With PivotTables
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-27-microsoft-excel-data-analysis-with-pivottables/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Data Analysis With PivotTables,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260226T083000
DTEND;TZID=America/Regina:20260226T163000
DTSTAMP:20260102T031818Z
CREATED:20260102T031619Z
LAST-MODIFIED:20260102T031818Z
UID:10000047-1772094600-1772123400@blackatlastraining.com
SUMMARY:Effective Time Management
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-26-effective-time-management/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Effective Time Management,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260223T083000
DTEND;TZID=America/Regina:20260225T163000
DTSTAMP:20260213T155716Z
CREATED:20260213T155341Z
LAST-MODIFIED:20260213T155716Z
UID:10000068-1771835400-1772037000@blackatlastraining.com
SUMMARY:Microsoft SharePoint: Site Basics
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-23-microsoft-sharepoint-site-basics/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft SharePoint: Site Basics,Technical
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260220T083000
DTEND;TZID=America/Regina:20260220T163000
DTSTAMP:20260102T033726Z
CREATED:20251119T041001Z
LAST-MODIFIED:20260102T033726Z
UID:10000036-1771576200-1771605000@blackatlastraining.com
SUMMARY:Adobe InDesign: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-20-adobe-indesign-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe InDesign: Intermediate
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260219T083000
DTEND;TZID=America/Regina:20260219T163000
DTSTAMP:20260105T043522Z
CREATED:20260102T035402Z
LAST-MODIFIED:20260105T043522Z
UID:10000049-1771489800-1771518600@blackatlastraining.com
SUMMARY:Adobe InDesign: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-19-adobe-indesign-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe InDesign: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260218T083000
DTEND;TZID=America/Regina:20260218T163000
DTSTAMP:20260102T030248Z
CREATED:20260102T025712Z
LAST-MODIFIED:20260102T030248Z
UID:10000046-1771403400-1771432200@blackatlastraining.com
SUMMARY:Customer Service
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-18-customer-service/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Customer Service,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260217T083000
DTEND;TZID=America/Regina:20260217T163000
DTSTAMP:20260104T193354Z
CREATED:20251116T053300Z
LAST-MODIFIED:20260104T193354Z
UID:10000032-1771317000-1771345800@blackatlastraining.com
SUMMARY:Microsoft Access: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-17-microsoft-access-advanced/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Access: Advanced,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260213T083000
DTEND;TZID=America/Regina:20260213T163000
DTSTAMP:20260105T043452Z
CREATED:20260105T043324Z
LAST-MODIFIED:20260105T043452Z
UID:10000050-1770971400-1771000200@blackatlastraining.com
SUMMARY:Adobe Illustrator: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-13-adobe-illustrator-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Adobe Creative Cloud,Adobe Illustrator: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260212T083000
DTEND;TZID=America/Regina:20260212T163000
DTSTAMP:20260102T030451Z
CREATED:20260102T024554Z
LAST-MODIFIED:20260102T030451Z
UID:10000045-1770885000-1770913800@blackatlastraining.com
SUMMARY:Emotional Intelligence
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-12-emotional-intelligence/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Emotional Intelligence,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260211T083000
DTEND;TZID=America/Regina:20260211T163000
DTSTAMP:20260102T030527Z
CREATED:20251119T040134Z
LAST-MODIFIED:20260102T030527Z
UID:10000034-1770798600-1770827400@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-11-microsoft-excel-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260210T083000
DTEND;TZID=America/Regina:20260210T163000
DTSTAMP:20251211T090748Z
CREATED:20251119T035650Z
LAST-MODIFIED:20251211T090748Z
UID:10000033-1770712200-1770741000@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-10-microsoft-excel-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260209T083000
DTEND;TZID=America/Regina:20260209T163000
DTSTAMP:20251211T090648Z
CREATED:20251116T052958Z
LAST-MODIFIED:20251211T090648Z
UID:10000031-1770625800-1770654600@blackatlastraining.com
SUMMARY:Microsoft Access: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-09-microsoft-access-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Access: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260205T083000
DTEND;TZID=America/Regina:20260206T163000
DTSTAMP:20260911T232125Z
CREATED:20260102T022306Z
LAST-MODIFIED:20260911T232125Z
UID:10000044-1770280200-1770395400@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-05-microsoft-project-professional/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Project Professional,Project Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260204T083000
DTEND;TZID=America/Regina:20260204T163000
DTSTAMP:20260105T050213Z
CREATED:20260105T050024Z
LAST-MODIFIED:20260105T050213Z
UID:10000052-1770193800-1770222600@blackatlastraining.com
SUMMARY:Microsoft PowerPoint: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-04-microsoft-powerpoint-intermediate/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft PowerPoint: Intermediate
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260203T083000
DTEND;TZID=America/Regina:20260203T163000
DTSTAMP:20260105T045741Z
CREATED:20260105T045547Z
LAST-MODIFIED:20260105T045741Z
UID:10000051-1770107400-1770136200@blackatlastraining.com
SUMMARY:Microsoft PowerPoint: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-03-microsoft-powerpoint-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Office,Microsoft PowerPoint: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260202T083000
DTEND;TZID=America/Regina:20260202T163000
DTSTAMP:20251211T090549Z
CREATED:20251116T052255Z
LAST-MODIFIED:20251211T090549Z
UID:10000030-1770021000-1770049800@blackatlastraining.com
SUMMARY:Microsoft Access: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-02-02-microsoft-access-novice/
LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada
CATEGORIES:Microsoft Access: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260128T083000
DTEND;TZID=America/Regina:20260128T163000
DTSTAMP:20260115T140643Z
CREATED:20250919T034823Z
LAST-MODIFIED:20260115T140643Z
UID:10000015-1769589000-1769617800@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-01-28-microsoft-excel-intermediate/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260127T083000
DTEND;TZID=America/Regina:20260127T163000
DTSTAMP:20251203T214415Z
CREATED:20250919T034650Z
LAST-MODIFIED:20251203T214415Z
UID:10000014-1769502600-1769531400@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-01-27-microsoft-365-for-business-online-overview/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft 365 For Business: Online Overview,Microsoft Office
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