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BEGIN:VEVENT
DTSTART;TZID=America/Regina:20260106T083000
DTEND;TZID=America/Regina:20260106T163000
DTSTAMP:20251203T215740Z
CREATED:20250911T194933Z
LAST-MODIFIED:20251203T215740Z
UID:10000010-1767688200-1767717000@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2026-01-06-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251208T083000
DTEND;TZID=America/Regina:20251209T163000
DTSTAMP:20260911T232139Z
CREATED:20251202T002622Z
LAST-MODIFIED:20260911T232139Z
UID:10000041-1765182600-1765297800@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-12-08-microsoft-project-professional/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Project Professional,Project Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251202T083000
DTEND;TZID=America/Regina:20251202T163000
DTSTAMP:20251203T220004Z
CREATED:20250926T202327Z
LAST-MODIFIED:20251203T220004Z
UID:10000022-1764664200-1764693000@blackatlastraining.com
SUMMARY:Microsoft Excel: Advanced
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-12-02-microsoft-excel-advanced/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Advanced,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251125T083000
DTEND;TZID=America/Regina:20251125T163000
DTSTAMP:20251203T221137Z
CREATED:20250926T201652Z
LAST-MODIFIED:20251203T221137Z
UID:10000021-1764059400-1764088200@blackatlastraining.com
SUMMARY:Microsoft Excel: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-25-microsoft-excel-intermediate/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Intermediate,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251120T083000
DTEND;TZID=America/Regina:20251120T163000
DTSTAMP:20251203T221152Z
CREATED:20251121T001311Z
LAST-MODIFIED:20251203T221152Z
UID:10000040-1763627400-1763656200@blackatlastraining.com
SUMMARY:Adobe Illustrator: Intermediate
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-20-adobe-illustrator-intermediate/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Adobe Creative Cloud,Adobe InDesign: Intermediate
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251119T083000
DTEND;TZID=America/Regina:20251119T163000
DTSTAMP:20251203T221214Z
CREATED:20251009T190255Z
LAST-MODIFIED:20251203T221214Z
UID:10000026-1763541000-1763569800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-19-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251112T083000
DTEND;TZID=America/Regina:20251113T163000
DTSTAMP:20260911T232156Z
CREATED:20250930T011139Z
LAST-MODIFIED:20260911T232156Z
UID:10000024-1762936200-1763051400@blackatlastraining.com
SUMMARY:Microsoft Project Professional
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-12-microsoft-project-professional/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Project Professional,Project Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251105T083000
DTEND;TZID=America/Regina:20251105T163000
DTSTAMP:20251203T221243Z
CREATED:20250919T034418Z
LAST-MODIFIED:20251203T221243Z
UID:10000013-1762331400-1762360200@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-05-microsoft-365-for-business-online-overview/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft 365 For Business: Online Overview,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251104T083000
DTEND;TZID=America/Regina:20251104T163000
DTSTAMP:20251203T221258Z
CREATED:20250919T034120Z
LAST-MODIFIED:20251203T221258Z
UID:10000012-1762245000-1762273800@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-11-04-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20251007T083000
DTEND;TZID=America/Regina:20251007T163000
DTSTAMP:20251203T220423Z
CREATED:20250929T180101Z
LAST-MODIFIED:20251203T220423Z
UID:10000023-1759825800-1759854600@blackatlastraining.com
SUMMARY:Microsoft 365 For Business: Online Overview
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-10-07-microsoft-365-for-business-online-overview/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft 365 For Business: Online Overview,Microsoft Office
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20250905T083000
DTEND;TZID=America/Regina:20250905T163000
DTSTAMP:20251203T220541Z
CREATED:20250807T181258Z
LAST-MODIFIED:20251203T220541Z
UID:10000009-1757061000-1757089800@blackatlastraining.com
SUMMARY:Microsoft PowerPoint: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-09-05-microsoft-powerpoint-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Office,Microsoft PowerPoint: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20250904T083000
DTEND;TZID=America/Regina:20250904T163000
DTSTAMP:20251203T220411Z
CREATED:20250807T181228Z
LAST-MODIFIED:20251203T220411Z
UID:10000008-1756974600-1757003400@blackatlastraining.com
SUMMARY:Microsoft Word: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-09-04-microsoft-word-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Office,Microsoft Word: Novice
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Regina:20250903T083000
DTEND;TZID=America/Regina:20250903T163000
DTSTAMP:20251203T220446Z
CREATED:20250807T180736Z
LAST-MODIFIED:20251203T220446Z
UID:10000007-1756888200-1756917000@blackatlastraining.com
SUMMARY:Microsoft Excel: Novice
DESCRIPTION:Customer Service				\n				\n				\n				\n					\n		\n	Nov 9\, 2026 @ 8:30am to 4:30pm	\n\n				\n				\n				\n				\n							\n					\n				\n					\n				\n				\n																														\n				\n				\n				\n							\n						\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n									Instructor:  Brandon Mack\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner								\n				\n				\n				\n					Join us for this course\nRegister Now				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n							\n					\n				\n					\n				\n				\n					Course Overview				\n				\n				\n				\n									As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. 								\n				\n				\n				\n					Prerequisites				\n				\n				\n				\n									No prerequisites. 								\n				\n				\n				\n					What You Will Learn				\n				\n				\n				\n					\n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n				\n				\n				\n				\n					Included With The Course				\n				\n				\n				\n					\n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n				\n				\n				\n				\n					Associated Certifications				\n				\n				\n				\n									Not applicable. 								\n				\n				\n				\n					Frequently Asked Questions				\n				\n				\n				\n									We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. 								\n				\n				\n				\n					\n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n				\n				\n					\n				\n				\n				\n						\n				\n				\n				\n					Registration				\n				\n				\n				\n									Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! 								\n				\n				\n				\n							\n	\n\n		\n		\n		\n\n		\n\n\n		\n\n\n\n	Seats\n\n		\n	\n	\n		The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.	\n\n\n		\n\n	\n		\n				Customer Service	\n\n\n\n	\n		\n		\n				\n					$\n					395.00\n				\n						\n\n\n	\n\n\n	\n	\n\n\n	\n\n\n	\n						\n	Decrease ticket quantity for Customer Service\n	-\n				\n\n	\n		Quantity	\n	\n\n					\n	Increase ticket quantity for Customer Service\n	+\n			\n\n	\n		\n	\n\n\n		\n\n	\n	\n	\n		Seats:	\n	0\n\n\n	\n	\n		Total:	\n	\n		\n				\n					$\n					0.00\n				\n				\n\n\n	\n	Reserve Seat(s)
URL:https://blackatlastraining.com/calendar/2025-09-03-microsoft-excel-novice/
LOCATION:On-site @ Client Facility\, Saskatchewan\, Canada
CATEGORIES:~ Private Course,Microsoft Excel: Novice,Microsoft Office
END:VEVENT
END:VCALENDAR