BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Black Atlas Training - ECPv6.17.4//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Black Atlas Training X-ORIGINAL-URL:https://blackatlastraining.com X-WR-CALDESC:Events for Black Atlas Training REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Regina BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Regina:20260218T083000 DTEND;TZID=America/Regina:20260218T163000 DTSTAMP:20260102T030248Z CREATED:20260102T025712Z LAST-MODIFIED:20260102T030248Z UID:10000046-1771403400-1771432200@blackatlastraining.com SUMMARY:Customer Service DESCRIPTION:Customer Service \n \n \n \n \n \n Feb 18\, 2026 @ 8:30am to 4:30pm \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n This event has passed. \n \n \n \n \n \n \n \n \n \n \n Instructor: Dawn Devonshire\nDelivery: In-person\nLength: 1 Day\nDifficulty: Beginner \n \n \n \n Join us for this course\nRegister Now \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course Overview \n \n \n \n As a customer service representative\, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course\, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. \n \n \n \n Prerequisites \n \n \n \n No prerequisites. \n \n \n \n What You Will Learn \n \n \n \n \n\n01\nUnderstanding Customer Service\n\n\n\nDescribe Customer Service Benefits\n\n\n\nRecognize the Importance of Internal Customer Service\n\n\n\nIdentify How Customer Service Benefits You\n\n\n\nExcel with Customer Service\n\n\n02\nIdentifying How Customers Define the Success of Your Company\n\n\n\nRecognize Trends in Customer Service\n\n\n\nIdentify Criteria for Customer Satisfaction\n\n\n03\nIncreasing Customer Satisfaction\n\n\n\nIdentify Characteristics of the Personal Touch\n\n\n\nCreate Lasting Positive Impressions on Your Customers\n\n\n04\nProviding Face-to-Face Customer Service\n\n\n\nIdentify Categories of Face-to-Face Contact\n\n\n\nUnderstand the Critical Success Factors in Face-to-Face Customer Service\n\n\n\nIdentify the Characteristics of Active Listening\n\n\n05\nProviding Remote Customer Service\n\n\n\nIdentify Remote Customer Service Communication Channels\n\n\n\nApply Remote Customer Service Best Practices\n\n\n06\nEngaging Difficult Customers\n\n\n\nServe Difficult Customers\n\n\n\nManage Angry Customers\n\n\n\nDeal with Difficult or Unhelpful Colleagues\n\n\n07\nIncreasing Customer Loyalty\n\n\n\nOptimize Moments of Truth\n\n\n\nRecognize the Value of Customer Complaints\n\n\n\nIdentify the Stages of the Service Recovery Process\n\n \n \n \n \n Included With The Course \n \n \n \n \n\n\nProfessional textbook (physical and digital)\n\n\n\nUnused copy of any files referenced throughout the textbook.\n\n\n\nCertificate of completion signed by the instructor.\n\n \n \n \n \n Associated Certifications \n \n \n \n Not applicable. \n \n \n \n Frequently Asked Questions \n \n \n \n We understand that you may have questions\, and we’re here to help! Some of the most commonly asked questions about this course are covered below but if they don’t cover what you are looking for feel free to reach out to us through our contact page\, and we’ll respond promptly to ensure you get the assistance you require. Your satisfaction is our priority\, and we’re committed to making sure you have all the information necessary for a seamless experience. \n \n \n \n \n\n\n\n01. Do I require any technical knowledge or security knowledge prior to this course?\n\n\n\nNo. This course is for users of all levels and focuses on what they call social engineering. Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. It aims to inform users of technology-related risks and what they can do to protect themselves and their organization from these risks. \n\n\n\n\n \n \n \n \n \n \n \n \n \n \n Registration \n \n \n \n Use the registration form below to register attendees for this course. Once you are registered we will be in touch to coordinate payment. We look forward to seeing you! \n \n \n \n \n \n\n \n \n \n\n \n\n\n \n\n\n\n Seats\n\n \n \n \n The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities. \n\n\n \n \n \n \n Seats are no longer available URL:https://blackatlastraining.com/calendar/2026-02-18-customer-service/ LOCATION:Black Atlas Training\, 127 22nd Street West\, Saskatoon\, Saskatchewan\, S7M 5M2\, Canada CATEGORIES:Customer Service,Professional Development END:VEVENT END:VCALENDAR